LSA are committed to being a customer-focussed organisation that delivers excellent and effective customer service at all levels. By committing to and engaging with community groups, schools and sporting organisations, helping to develop simplified processes and always attempting to exceed your expectations, we feel we are able to demonstrate a commitment of Quality and ever improving service.

We will not always get it right, but with your help we will be empathetic to your needs, we will learn from our mistakes and endeavour to always improve.

How to provide feedback

We value your opinions and ideas as they help us to continually improve the services and programs, we provide for you and the community. We also encourage you to tell us what you think about the Venue and please contact us if you have any ideas, plans or proposals that you feel might benefit the Venue, our service, or the community.  Please contact us however you prefer.

Making a formal complaint

We understand that feedback may from time-to-time include complaints, as well as compliments and suggestions.

If you are dissatisfied with an experience or service, we will listen and aim to resolve your enquiry fairly and efficiently. If we are unable to meet your expectations, we will clearly explain why.

Please see our  complaint form and a member of our Executive Management Team will be in contact with you.